FAQ

Frequently Asked Questions – Nikicks

1. Are your sneakers authentic?
Yes! All sneakers sold at Nikicks are 100% authentic and sourced from trusted suppliers. We do not deal in fakes or replicas.

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2. How long does delivery take?
We process orders within 1–3 business days, and delivery typically takes 2–7 working days, depending on your location.

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3. How much is shipping?
We offer FREE standard shipping on all orders across South Africa. 🚚

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4. Do you accept returns?
Yes! We accept returns within 7 days of receiving your order, as long as the shoes are unused, in original packaging, and in resellable condition. Return shipping costs are the buyer’s responsibility unless the item is defective.

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5. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email or WhatsApp to follow your delivery in real-time.

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6. What payment methods do you accept?
We accept secure payments via PayFast, EFT, and other trusted payment gateways at checkout.

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7. What if I received the wrong size or item?
Please contact us immediately at nikicksstore@gmail.com, and we’ll sort it out as quickly as possible.

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8. Do you offer discounts or promotions?
Yes! Use code 150FREE to get R150 off any shoe – limited time only! 🎉